Building on BÖWE BELL + HOWELL’s experience and renowned reputation in the mail processing industry, our Production Management Services takes the worry out of mail center management.  We offer several different ways to assist you with attaining the most productive mail center environment possible. From outsourcing all or part of your operations, to system training, cost controls and procedure standardization, we can help you achieve high operational efficiency, maximize postage discounts and ensure the accountability that you require.

For companies looking to outsource their mail center operations, BBH Services is prepared to be your partner. From our ISO-certified facilities we have the capacity to print and mail virtually any application using state-of-the-art mail processing technology.  The secure handling of your data and transactional statements adheres to PCI standards, recognized as the premier data certification by the four largest credit card companies. 

With our Production Services offering, we act as your print and mail processing center. We ensure that your statements are printed and mailed on time and with the highest integrity. Because we are equipped with a flexible data platform, we provide document solutions including: design, enhancement, archiving, and online delivery. We provide everything from piece-level and production tracking, to postage management in compliance with USPS regulations to assure the best possible discounts. Customers can also leverage the power of Transpromotional documents to enhance communications via use of billing statements or other customer interactions.

BBH Services provides a cost-efficient alternative to keeping operations in house. With over 70 years in the business of creating solutions that help mailers reduce the cost of postage, increase efficiency and adhere to all USPS requirements, BBH Services can ensure that the processing of your data and statements is in good hands.

BÖWE BELL + HOWELL also offers our expertise in managing your mail center at your location on a daily basis so that you can focus resources on your core business or take advantage of new resources previously unavailable. Our associates will work to make sure you are getting the highest productivity and best efficiencies possible. One of the ways we accomplish this is by using factory-trained operators to run the systems.

Depending on the desired level of expertise, we can also place technical customer service engineers as on-site system operators. These experts are intimately familiar with BÖWE BELL + HOWELL systems and offer additional benefits such as real-time preventative maintenance and first-level technical support. We also offer training / certification programs for operators that increase operator retention while maintaining the consistently high productivity levels that our customers expect.

Management features and benefits:

• Guaranteed levels of staffing and performance are set in writing for greater accountability from our associates
• Consistent levels of operator training and career migration path to increase operator satisfaction, productivity and accuracy
• Internal resources and personnel can be diverted to your core business

Consulting Services

BÖWE BELL + HOWELL works to establish proven written procedures and tangible reporting methods that are all designed to increase the efficiency, effectiveness and performance of mail centers across every level. This may include consulting with our associates to select the best tools and services for your particular mail center needs.

With these tools, customers can make informed, educated decisions regarding numerous aspects of their mailing operation. By using the data, expertise and solutions offered by BÖWE BELL + HOWELL, organizations can quickly identify and benefit from detailed production schedules, resource optimization studies, system upgrade recommendations, managed growth plans and much more.

Consulting features and benefits: 

• Assessment and investigation of customer operations, enabling improvements such as increased postal discounts, job-level tracking and controlled operating costs
• Analysis of established procedures and recommendations, allowing companies to optimize their production facilities
• Analysis of systems, software and service levels to ensure the most cost-effective and productive solutions are implemented within an operation
• Development of a managed growth plan, enabling companies to grow their operations incrementally
• Access to the proven expertise, hardware and software solutions necessary for better management of resources, material flow and floor layout
• Development of a print-to-mail business continuity/disaster recovery plan, allowing companies to protect their business communications from a disaster whether natural or man-made

Operations Services

Operations Services is a unique solution from BÖWE BELL + HOWELL to meet our customers’ needs. It evolves the typical vendor-customer relationship into a mutually beneficial partnership. From the latest technology in hardware, software and electronic billing to our award-winning customer service, Operations Services puts the resources and the expertise of BÖWE BELL + HOWELL to work for you.

Through Operations Services, the cost of equipment operation, service and system purchases or upgrades are wrapped into a monthly payment, providing a cost-effective and less expensive alternative.

Cost efficiency features and benefits: 

• Predictable, fixed costs over contract term
• Flexible contract terms to meet customer requirements
• Benefit from the latest, industry-recognized technologies
• Costs wrapped into monthly installment plan for services, systems, and software
• Reduce overall operating costs with streamlined mail center operation

Facilities Management Services

Through Facilities Management Services, our industry-leading professionals direct and maintain your operational needs while you concentrate efforts on your core business. This partnership solution is ideal for companies in various vertical markets who need additional support beyond setting processes and training certified operating staff.