Fundamentals for Successful Managers
The BBHU team presents "Leading Mail Center Operations - Fundamentals for Successful Managers," a five-day program that reinforces and develops leadership skills required to effectively manage people, processes, and systems in today's production mail environment. If you are responsible for the efficiency and productivity of your mail center then this course is for you.
In this course you will learn how to:
- Improve operational efficiencies
- Reduce operating costs
- Effectively motivate your workforce
Download Course Agenda (648 Kb)
Download Hotel Accommodations Info & Driving Directions (1.87 Mb)
Course Schedule
Days 1 & 2 — Overview of Quality Tools
- Course overview
- Facility tour
- Introduction to concepts of Lean Manufacturing and Six Sigma
Day 3 — Leadership Skills
- Selection and staffing considerations
- Coaching, development, motivation and engagement
- Best practices — management tricks of the trade
Day 4 — Business Metrics / Production
- Production mail metrics, aligning metrics with your business strategy
- Using metrics to drive performance - scorecard and dashboard reports
Day 5 — Technology / Ergonomics / Safety
- Ergonomics/safety - mail center layout
- Roundtable discussion with experts and industry leaders — share, comment on and critique best practices and trends in our industry
Pricing
- $3,700 — includes training and materials, lodging and lunches
- Volume discount — Enroll 2 or more employees and save an additional 10%
Additional Information
For more information, please call us at 1-800-220-3030 or email us at bbhuniversity@bowebellhowell.com.