Whether you’re processing other companies’ mail or processing your own, chances are you’ve been asked the following questions from your customers: When is my mailing going out? When is my job scheduled? Where is it in the production cycle?

More and more, the need for visibility and transparency into production operations has come to the fore. And manual replies to customers are costly and time consuming, taking employees away from the task at hand to respond to these inquiries.

With the BÖWE One™ Client Job Tracking module from BÖWE BELL + HOWELL, you can provide your customers with secure on-line viewing of job summary and details so they know the status of their jobs as they pass through your operations, whether you’re a mailing service provider or an internal mail department. Information is managed via the Internet by extending live production data to a secure Web portal. Your customers will have access to these great features:

• Security via user authentication
• Live view of jobs in the queue, jobs in progress, and those completed
• Drill down from job summary to see job details
• Automatic notification to client service representatives when clients access the Client Job Tracking portal so you can track their usage

One of our BÖWE One Client Job Tracking customers is using this service to expand their capabilities and win new work that fills excess production capacity by taking in extra jobs from other local companies. This enables them to take in revenue-producing business and smooth out their production cycles. To win that business, they needed to add secure online services so that the customer felt connected to the processing of their mail. And it provides them with two ways to monitor job progress—through their own in-house portal and for their customers, a separate online portal. Client Job Tracking is a great solution for your customers and can give you a competitive edge in winning work.

Another BÖWE One Client Job Tracking customer is using this service for internal marketing customers, and provides them with a window to specific jobs and their production status, allowing them to anticipate the optimal time for:

• Inbound and outbound call center scheduling
• Follow-up mailings
• Regional radio and print advertising spots
• Local promotions

If you want to embed this capability into your existing Web framework, Client Job Tracking can be seamlessly integrated into your Web site. You can customize the look and feel of the inquiry screens to add your corporate information, such as company logos, messages, animations or whatever you choose. Client Job Tracking uses technology that helps to isolate your local area network from unwanted Internet access. In addition, you assign your customers secure authentication ID and password that guarantees they can see only the information you give them access to.

This service can be installed at a company’s data center, or alternately BÖWE BELL + HOWELL can host the entire application at our secure facility, easing the load on your IT department and speeding the implementation. With BÖWE One Client Job Tracking, you can add visibility and value to your entire organization by providing a window into your operations for secure, real-time job tracking.

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