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Each company has unique requirements for item tracking and integrity; however, initiatives such as HIPAA and Graham-Leach-Bliley are imposing minimum standards on certain privacy-sensitive vertical markets.
At the most basic level, integrity means ensuring that the correct information is sent to the desired recipient, and that the physical or electronic items are properly prepared. The correct assembly protects a customer's privacy and provides all the information needed to manage an account. The correct inserts and messages ensure customers are being informed of important regulations, rate changes or other account messages.
Audit trails of mail-piece assembly and processing are invaluable. This information becomes even more useful when customer service representatives can easily access it to answer questions regarding statement mailing dates or transactions.
BÖWE One Item Management also supports database-driven inserting, otherwise referred to as file-based inserting. This process, which has been patented by BÖWE BELL + HOWELL, enables a mailer to, among other things:
- Manage machine functions using data stored in a relational database, such as last minute diverts and personalized messages to be printed on envelopes
- Manage item inserts based on business rules, data lists and manual updates
- Detect duplicate items being processed on one or more systems
BÖWE BELL + HOWELL solutions ensure that every process that impacts the information or assembly process is accurately tracked and managed, regardless of whether the item is being assembled manually or via automated equipment. The solution provides centralized management of all processes, and flexible reporting and analysis tools for complete job reconciliation. These solutions also easily integrate with other ADF data management and job tracking components.
Benefits
- Reconcile a mail run
- Detect duplicate mail pieces
- Automatically generate reprints
- Divert special handling pieces
- Make postage adjustments and generate manifests
- Perform end-of-inserter quality checks