BÖWE One Customer Service solutions and services provides external customers with on-line job tracking information, and internal customer service representatives with fast and secure access to on-line document images and complete delivery tracking information.

Client Job Tracking

Whether you’re processing other companies’ mail or processing your own, chances are you’ve been asked the following questions from your customers: When is my mailing going out? When is my job scheduled? Where is it in the production cycle?

More and more, the need for visibility and transparency into production operations has come to the fore. And manual replies to customers are costly and time consuming, taking employees away from the task at hand to respond to these inquiries.

With the BÖWE One Client Job Tracking module from BÖWE BELL + HOWELL, you can provide your customers with secure on-line viewing of job summary and details so they know the status of their jobs as they pass through your operations, whether you’re a mailing service provider or an internal mail department. Information is managed via the Internet by extending live production data to a secure Web portal. Your customers will have access to these great features:

• Security via user authentication
• Live view of jobs in the queue, jobs in progress, and those completed
• Drill down from job summary to see job details
• Automatic notification to client service representatives when clients access the Client Job Tracking portal so you can track their usage

If you want to embed this capability into your existing Web framework, Client Job Tracking can be seamlessly integrated into your Web site. You can customize the look and feel of the inquiry screens to add your corporate information, such as logos, messages, animation or whatever you choose. Our technology helps to isolate your local area network from unwanted Internet access. You can also assign your customers secure authentication IDs and passwords that guarantee they see only the information that you give them access to.

This service can be installed at a company’s data center, or alternately we can host the entire application at our secure facility, easing the load on your IT department and speeding the implementation. With BÖWE One Client Job Tracking, you can add visibility and value to your entire organization by providing a window into your operations for secure, real-time job tracking.

Electronic Statement Presentment

As your customers start questioning whether your company can deliver their bills and statements electronically, you will most likely face the challenge of deciding whether to set up your own electronic bill presentment and payment (EBPP) or electronic statement presentment (ESP) solution. Not only will new electronic delivery allow you to better serve your customers and reduce the cost of paper-based mailings, but it will enable your company to significantly improve your customer service capabilities.

However, there are many barriers to entry in this market such as purchasing IT equipment, training employees and processing email notifications and e-statements.

Implementing a secure, reliable and personalized electronic messaging solution can cost hundreds of thousands of dollars to millions of dollars. In addition, some solutions can take years to implement. How can you ensure that your company is able to quickly and efficiently set up an eMessaging solution that meets your business and customer needs? You turn to the market leader.

The BÖWE BELL + HOWELL solution

BÖWE BELL + HOWELL’s electronic presentment service enables your company to provide on-line statements, bills, and other dynamic documents to your customers with personalized messages. BÖWE BELL + HOWELL will store your data for months or years in a state-of-the-art facility designed to keep your business-critical data securely up and running 24 x 7.

The BÖWE BELL + HOWELL advantage

As a pioneer and leader in supplying systems for high-document production operations, BÖWE BELL + HOWELL is uniquely positioned in this market. By combining the company’s extensive industry experience with our best-in-class BÖWE One software solution, you can capitalize on BÖWE BELL + HOWELL’s expertise and knowledge to maximize your messaging opportunities.

Electronic delivery options

The BÖWE One Customer Service Electronic Presentment solution offers multiple presentment options that allow your company to take advantage of the many delivery channels the Internet has to offer.

• Presentment at a company branded Web site with email notifications sent to enrolled users
• Delivery via secure email to a consumer’s email address, ensuring that only the intended recipient can view an emailed document

Electronic statement design

On-line statements and bills can either have the same look and feel as your company’s current printed statements or be completely redesigned to take advantage of Internet technologies. Statements are dynamically rendered upon request in HTML or PDF format, and can include links to additional services and personalized messages.

Targeted marketing

With BÖWE One, businesses can easily profile their customers based on selected demographic and marketing research information. These profiles can be used to define special marketing messages using text or graphics. For example, if a specific text message is defined for a targeted group of customers, the text can appear in a static box or in a scrolling banner ad when the statement is requested.

Customer service

A Web-based interface allows customer service representatives to remotely access account profiles to perform new customer enrollments, change passwords and email addresses. Customer service representatives can access current and historical information to answer questions related to statement details such as transactions and payments. They can also use this information to generate customer reprints and email statements upon request.

Data transformation

The BÖWE One Customer Service Electronic Presentment solution enables your company to convert billing data from AFP, AFPDS, ASCII, DJDE, Metacode or PCL format to XML for easy data mining and presentment capabilities. Your XML data is securely stored in a database and only accessible by authenticated customers and internal users.

World-class data center

BÖWE BELL + HOWELL has partnered with the leading co-location facility provider so that we can offer our clients a secure, protected environment that includes three different Internet carriers, redundant power, fire detection systems, the highest levels of physical security available, and 24 x 7 management by technical experts.